So now, they can simply tell people to go to the vendor/installer they purchased the camera from.Ĭlick to expand.Um, you realize EVERY camera has exploit vulnerabilities.even high end AXIS cameras. I suspect they quit putting firmware out on their website because too many people are purchasing Chinese hacked cameras or fake Dahua or Hikvision cams and then bricking them when they try to update the firmware and then they have to field complaints and phone calls. We simply are not their intended market to sell to and they will not take your call for support.Lot's of threads here confirming this, including one from a few months ago where someone tried to call for support and they told them sorry talk to your installer.ī&H is not an installer.nor is ebay an authorized installer/vendor.resellers are rarely gonna get service from the manufacturer.Īnd they recently have been removing the firmware links from their websites. Many people have bought a Hikvision or Dahua from Amazon or some shady foreign website and when they call Hikvision or Dahua for support they basically tell them to go pound salt.

You have to remember that the homeowner isn't the Hikvision and Dahua target audience, it is the professional installers, so we cannot purchase directly and thus they will not take your phone call for support related questions - they will tell you to talk to the installer you purchased from. Consider yourself lucky they helped you before.

Night owl firmware update